Privacy Policy & Terms of Service | W.I.H. Clean
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Welcome to W.I.H. Clean! Your privacy and trust are important to us. This page outlines how we collect, use, and protect your information, as well as the terms and conditions for using our services.
📌 Privacy Policy
1. Information We Collect
When you use our services or visit our website, we may collect:
✔ Personal Information – Name, phone number, email address, and home/business address (for scheduling).
✔ Payment Information – For processing transactions securely.
✔ Service Preferences – Details about cleaning needs to customize our services.
✔ Communication Data – Emails, messages, or calls with us.
Why We Collect This Information:
- To schedule and manage cleaning appointments
- To process payments securely
- To improve our services based on client feedback
- To send updates, promotions, or service reminders (opt-out available)
2. How We Protect Your Information
🔒 We use secure encryption and do not sell, rent, or share your personal data with third parties, except when required by law or for service fulfillment (e.g., payment processing).
🔒 All W.I.H. Clean staff are bound by strict Non-Disclosure Agreements (NDAs) to ensure your privacy is fully protected.
3. Cookies & Tracking Technologies
We may use cookies to improve your website experience, track visitor analytics, and enhance security. You can disable cookies in your browser settings if preferred.
4. Third-Party Services
Some transactions (such as payments) are processed through secure third-party providers. We are not responsible for their privacy policies but ensure we only work with trusted platforms.
5. Your Rights & Choices
✔ You can request a copy of your personal data at any time.
✔ You can opt out of marketing emails by clicking "unsubscribe" at the bottom of our emails.
✔ You can request deletion of your personal information by contacting us at info@wihclean.com.
📌 Terms of Service
1. Use of Our Services
By booking a cleaning service with W.I.H. Clean, you agree to:
✔ Provide accurate information about your property for pricing and service estimates.
✔ Allow access to your property at the scheduled cleaning time.
✔ Ensure personal belongings and valuables are stored securely (we are not liable for misplaced items).
2. Payment & Cancellations
✔ Payments are due upon service completion, unless a prior arrangement is made.
✔ We accept credit cards, e-transfers, and cash payments.
✔ Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.
✔ Late cancellations may result in a 50% charge of the scheduled service fee.
3. Liability & Damage Policy
✔ Our cleaners take the utmost care, but if accidental damage occurs, we will assess and resolve the issue promptly.
✔ W.I.H. Clean is fully insured, and all claims must be reported within 24 hours of service completion.
4. Service Limitations
✔ We reserve the right to refuse service in cases of unsafe conditions or excessive clutter/hazardous materials.
✔ Our team follows a standard cleaning checklist, but additional tasks can be arranged before your service appointment.
5. Changes to This Policy
We may update our Privacy Policy & Terms of Service as needed. The latest version will always be available on our website.
📌 Contact Us
If you have any questions about our Privacy Policy or Terms of Service, please reach out:
📩 Email us at: info@wihclean.com
📞 Call us at: 905-588-9603
🌐 Visit us at: wihclean.com/privacy
By using W.I.H. Clean’s services, you agree to the terms outlined above. We appreciate your trust and look forward to serving you!